Effective Date: 21 April 2026
Last Updated: 21 April 2026
PIOTICON Pty Ltd ("PIOTICON", "we", "our", "us") is a specialist Project Management and Control (PMC) consultancy operating across Australia and New Zealand. We handle personal information in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and where applicable, the New Zealand Privacy Act 2020.
This Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices you have. It applies to our website (pioticon.com), our services, our coaching and development programs, and any direct interaction with us.
By using our website or engaging our services, you accept this Policy. If you do not accept it, please do not use the website or share personal information with us.
Name, job title, employer, email, phone number, postal address, project or service requirements, enquiry content, event registration details, payment and billing details, and anything else you choose to share.
IP address, device type, operating system, browser type, referring URL, pages visited, time spent on pages, and interaction data. We collect this through cookies and similar technologies. See Section 7 for details.
When delivering PMC services, we work with project schedules, cost data, risk registers, governance records, performance data, reports, correspondence, and meeting outputs. Some of this contains personal information about your staff or third parties.
For program participants we may collect qualifications, role history, self-assessments, coaching notes, progress records, attendance, and feedback.
For applicants, this includes resumes, qualifications, references, work history, right-to-work documentation, and interview notes.
We do not actively seek sensitive information (as defined in the Privacy Act). If we need to collect it (for example, accessibility requirements for an event), we will only do so with your consent and for a clearly stated purpose.
We use personal information for the following purposes:
We will only use personal information for the purpose it was collected for, a directly related purpose you would reasonably expect, or a purpose you have consented to.
We use AI tools, including large language models, to assist with research, drafting, analysis, design, and internal productivity. Where personal information is processed by these tools, we apply the following standards:
If our use of AI changes in a way that affects how personal information is handled, we will update this Policy.
We do not sell personal information. We may share it with:
We require our service providers and partners to handle personal information consistently with this Policy and applicable law.
Our website uses cookies and similar technologies for:
You can disable cookies through your browser settings. Disabling essential cookies may affect site functionality. Where required, we will request your consent for non-essential cookies through a cookie banner.
We treat client project data as confidential. Access is limited to the team members delivering the engagement. We use non-disclosure agreements with staff, contractors, and partners. Engagement-specific confidentiality terms in your service agreement override this Policy where stricter.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our measures include:
No system is fully secure. If we become aware of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.
We keep personal information only for as long as we need it for the purpose it was collected, or as required by law. As a guide:
When we no longer need personal information, we destroy or de-identify it.
We are based in Australia and New Zealand. Some of our service providers (including cloud, email, AI, CRM, and analytics platforms) store or process data in other jurisdictions, including the United States and the European Union. Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure the recipient handles it consistently with the APPs, or we rely on a permitted exception under APP 8.
You have the right to:
To exercise any of these rights, contact us using the details in Section 16. We will respond within a reasonable time, generally within 30 days.
If you believe we have breached the Privacy Act or the APPs, please contact us first using the details in Section 16. We will investigate and respond.
If you are not satisfied with our response, you can lodge a complaint with:
Australia: Office of the Australian Information Commissioner (OAIC), oaic.gov.au, 1300 363 992
New Zealand: Office of the Privacy Commissioner, privacy.org.nz, 0800 803 909
Our website may link to external sites. We are not responsible for the privacy practices or content of those sites. Review their privacy policies before sharing information.
Our services are directed at businesses and professionals. We do not knowingly collect personal information from anyone under 18. If we become aware we have collected such information without appropriate consent, we will delete it.
PIOTICON Pty Ltd
Email: info@pioticon.com
Phone: +61 432 973 899
Address: Level 6, 320 Adelaide Street, Brisbane QLD 4000, Australia
For privacy-related queries, please use the subject line "Privacy Enquiry".
We may update this Policy to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated version on our website with a new "Last Updated" date. Material changes will be highlighted on our homepage or notified by email where appropriate.